In Japan, how you speak to customers matters just as much as what you say. Using the right polite phrases can help you build trust, sound professional, and handle any customer interaction with confidence. This blog covers the must-know expressions for speaking politely to customers in Japaneseโperfect for work or daily service situations.
- 1. Are you looking for something?
–ไฝ
ใใๆข
ใใงใใ๏ผ
2. I apologize for the delay in replying to your message.
-ใกใผใซใฎ่ฟไฟก
ใ้
ใใชใใๅคงๅค
ๅคฑ็คผ
ใใใใพใใใ
3. I’m very sorry for the inconvenience today. I was late due to traffic congestion.
–ๆฌๆฅ
ใฏๅคงๅค
ๅคฑ็คผ
ใใใใพใใใไบค้
ใฎๅฝฑ้ฟ
ใง้
ใใฆใใพใใพใใใ
4. My previous remarks were inappropriate. I apologize very much.
ๅ
ใปใฉใฎ็บ่จ
ใฏไธ้ฉๅ
ใงใใใๅคงๅค
ๅคฑ็คผ
ใใใใพใใใ
5. I apologize for calling so suddenly and without notice.
–็ช็ถ
ใ้ป่ฉฑ
ใใฆใใพใใๅคงๅค
ๅคฑ็คผ
ใใใใพใใใ
6. Thank you very much for using our service.
-ใๅฉ็จ
ใใใ ใใ่ช
ใซใใใใจใใใใใพใใใ
7. I’m very sorry for keeping you waiting.
-ใๅพ
ใใใใใใพใใใ
–ๅฐใ
ใๅพ
ใใใใใใพใใใๅคงๅค
ๅคฑ็คผ
ใใใใพใใ
-ใๅพ
ใใใใฆใๅคงๅค
ๅคฑ็คผ
ใใใใพใใใ
–้ท
ใใใๅพ
ใใใใฆใใพใใๅคงๅค
ๅคฑ็คผ
ใใใใพใใใ
–ๅคงๅค
ใๅพ
ใใใใฆ็ณ
ใ่จณ
ใใใใพใใใงใใใ
-ใไธไพฟ
ใใใใใใฆ็ณ
ใ่จณ
ใใใพใใใงใใใ
7 . Please wait for a while.
–ๅฐใ
ใๅพ
ใกใใ ใใใ
–ๅฐใ
ใๅพ
ใกใใใ ใใพใใใ
–ๅฐใ
ใๆ้
ใใใใ ใใพใใงใใใใใ
-ใใ ใใพ็ขบ่ช
ใใฆใใใพใใฎใงใๅฐใ
ใๅพ
ใกใใ ใใใพใใ
–ๆ
ใๅ ฅ
ใใพใใใๅฐใ
ใๅพ
ใกใใ ใใใพใใ
–็ณ
ใ่จณ
ใใใใพใใใใๅฐใ
ใๆ้
ใใใใ ใใพใใงใใใใ๏ผ
When talking on phone to Customer
8. I will now connect you to the person in charge.
-ใใ ใใพๆ
ๅฝ่
ใซใใคใชใใใใใพใใ
10. I’m sorry, but could you please ask again?
–ๆ
ใๅ
ฅ
ใใพใใใใใไธๅบฆ
ใใใใใงใใใใใ
11. Excuse me, but may I ask your name?
–ๅคฑ็คผ
ใงใใใใๅๅ
ใไผบ
ใฃใฆใใใใใใงใใใใ๏ผ
12. Could I have your phone number please?
-ใ้ป่ฉฑ
็ชๅท
ใใ้ก
ใใงใใพใใ๏ผ
13. I apologize for keeping you waiting so long. Could you please wait a little longer?
–ๅคงๅค
ใๅพ
ใใใใฆ็ณ
ใ่จณ
ใใใใพใใใใใใใฐใใใๅพ
ใกใใใ ใใพใใงใใใใ๏ผ
14. Thank you for your continued support.
–ๅผ
ใ็ถ
ใใใใใใใ้ก
ใใใใใพใใ
15. I apologize, but we are currently checking that information.
–็ณ
ใ่จณ
ใใใใพใใใใใใฎๆ
ๅ ฑ
ใฏใใ ใใพ็ขบ่ชไธญ
ใงใใใใพใใ
16. If you need anything, please call me again.
–ไฝ
ใใใใใพใใใใใพใใ้ป่ฉฑ
ใใ ใใใ
17. If you have any questions, please feel free to visit our store.
-ใไธๆ
ใช็น
ใใใใใพใใใใใๆฐ่ปฝ
ใซใๆฅๅบ
ใใ ใใใ
18. If you have any questions, please feel free to come to our store.
–ไฝ
ใใๅฐ
ใใฎใใจใใใใใพใใใใ้ ๆ
ฎ
ใชใใๆฅๅบ
ใใ ใใใพใใ
19. We look forward to seeing you again.
-ใพใใฎใ่ถ
ใใใๅพ
ใกใใฆใใใพใ. ( For casual stores )
When offering Drinks to Customers.
20. Please enjoy your drink.
-ใฉใใใๅฌ
ใไธ
ใใใใ ใใ.
21. Please enjoy your drinks.
-ใ้ฃฒ
ใฟ็ฉ
ใใๆฅฝ
ใใฟใใ ใใใพใ.
22. Please enjoy your alcohol slowly.
-ใ้
ใฏใใฃใใใจใๆฅฝ
ใใฟใใ ใใ.
Mastering polite Japanese isn’t just about languageโit’s about showing respect and building trust with your customers. By using these essential phrases, you’ll leave a positive impression and communicate with confidence in any customer service setting in Japan.
Leave a Reply